Been requesting information since SEPTEMBER AND RECEIVED no favourable response

Hi there I have been cleared from Debt Review and provided the ABSA debt review centre with a clearance certificate. I have asked the same question 4 times, to which i received NO RESPONSE. I need to pay my bond account ********** 164 directly and need to do so before month end. The system still reflects me under debt review, even though i've provided the clearance certificate - I DO NOT UNDERSTAND WHY ITS SO EASY TO PUT SOMEONE UNDER DEBT REVIEW< BUT YOU HAVE TO JUMP THROUGH A MILLION HOOPS TO HAVE YOUR NAME CLEARED!!!!!!!!!!!!! Please go and read all my emails sent to your inbox and provide with the necessary information ASAP. This is ridiculous!