ON
Ockert N

1 reviews | Active since Apr 2013

20 Jan 2016, 14:13

Been de*****ed by someone, Absa unfazed about it!

A certain company contacted me with a business proposal. It sounded great and all seemed above board. I gave consent to them to swipe R10 000 from my credit card. The next moment another R24 200 was deducted from my card without my consent. How they could deduct so much is also a mystery as my limit is R30 000. I went to ABSA Queenstown to ask them to reverse the money, they told me that they cant do that. They could also not explain how they took more than my limit. They said I must phone the ABSA ***** department, witch told me that because I gave them permission to swipe the first R10 000 from my card they cant help me and I have to contact the Company and sort it out with them. On further investigation and numerous phone calls it seemed clear that it was a ***** ****. Even after I contacted ABSA again and told them that they don't respond to my emails and on calling them they're not willing to give me the money back, ABSA seemed unfazed about my dilemma! I phoned the NCR and they told me that it's ABSA\s obligation to do a investigation. I taught I was a valued customer

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Replies (1)
Absa
Absa's reply21 Jan 2016, 12:30
Official
Hello ockert@coz,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd