BECAUSE I DID A SIM SWOP I AM UNABLE TO DO ANY BANKING!!! ABSA DOESN'T WANT TO HELP

I have never in my entire existence experienced anything like this.

My sim card in my phone crashed which ultimately means that I had to exchange my cards to continue with number I have. For this reason I was unable to do any banking both online and on cellphone banking due to this. Lodged a request with Absa to assist (08 ********** 0).

The first consultant clearly had no intention of helping with the tone in the voice and insisted to speak to a Manager. I can't remember the name but she was just as bad.

I was asked to verify a couple of my personal things which I did and apparently according to her I failed authentication. And now I have to go to a branch to get this sorted out because it's for my own safety. This was never about safety. it's about convenience. I supp**** my banking details, my ID number, my address, my work address, who I worked for previously and at which branch I opened up my account. IS THIS NOT ENOUGH FOR ABSA!!!! You guys are more than willing to take from clients when you need to but YOU'RE NOT WILLING TO ASSIST WHEN A CLIENT NEEDS IMMEDIATE ASSISTANCE. I do not have time to run around to every branch to get my own personal things sorted out. This is why we have online banking and internet banking and phone banking and this is why YOU HAVE A THING CALLED CUSTOMER SERVICE without attitude. My apologies that i come across as irritated, but there's no better way to express my frustration.

YOUR CALL CENTRE HAS NO IDEA WHAT THEY'RE DOING!!!! I have supp**** all information that I have to my person. And they dare tell me that i have failed to answer correctly. Perhaps you think you know me better than i know myself.

YOUR ASSISTANCE IS QUESTIONABLE!!!!!