1 reviews | Active since Jul 2011
Be your own claims consultant - Geyser Claim
<p>Absa has again outdone themselves with no service level to speak of! Being sent from pillar to post by the Absa CSC to the Digicall CSC who transfer you from JHB to CT CSC because apparently no matter where you call you are bound to speak to at least 3-4 people before you get to someone who knows what they are doing. I was told my claims consultant would call me within 24-48hrs of registering the claim, 2weeks later still no call. I spoke to him though once on one of the many calls to find out whats happening. Digicall appointed a construction contractor who tells me he is waiting on approval for a quote, Digicall says they approved. So who is lying, The bank, Digicall or the contractor? Why am I my own claims consultant? How many more calls am i going to have to make to get my house sorted? I have had to push this process from the beginning after the Geyser was replaced. I AM TIRED OF PAYING FOR BAD SERVICE FROM THESE PEOPLE!!</p>
Thank you for the auto response! thats the exact same response received from the email sent. And still no response from either Absa or Digicall on what they have done!! I am not sure why you have not ceased doing business as yet because your service levels and basic resolution of contacts wether they are complaints or queries has just gone even further down the drain. Not to speak of Digicall!! Why is your outsourced process my problem? You need a drastic change in policy and procedure thats for sure!!
Thank you for the auto response! thats the exact same response received from the email sent. And still no response from either Absa or Digicall on what they have done!! I am not sure why you have not ceased doing business as yet because your service levels and basic resolution of contacts wether they are complaints or queries has just gone even further down the drain. Not to speak of Digicall!! Why is your outsourced process my problem? You need a drastic change in policy and procedure thats for sure!!