Be very aware of the ABSA British Airways Credit Card Suspense Account not recognizing your Credit Card payment!!!!

I share this with the consumer community, after giving ABSA British Airways (BA) Credit Card (CC) Division at least 13 working days and another +- 48 hours to rectify not acknowledging my full & final settlement payment to ABSA British Airways Credit Card into the ABSA Suspense Account on the 14th November 2018, with out prejudice.

I was provided with a final settlement letter for my ABSA BA CC by Irma van Staden,Consultant: Customer Services, British Airways Card, Tel: ***on 14th November 2018

I contacted ABSA BA CC Customer Services, twice, to confirm the ABSA suspense account number into which I was informed I needed to make the electronic payment from my account into the ABSA suspense account citing my credit card number as their reference.

I paid the full amount as described in the final settlement letter, online and copied ABSA at ********** on the 14th November 2018.

I received a credit card statement for the British Airways Credit Card on the 4th December 2018, that showed my full and final payment has not been recorded and captured by **********

ABSA BA CC has debited me again on an 'outstanding balance', despite my full and final payment on this credit card as per the final settlement letter forwarded to me as above.

ABSA BA CC has also charged me interest for the period, despite my full and final payment on this credit card.

I contacted Eugen Modau through the ABSA BA CC Call Center by telephone and emailed Eugen Modau ********** on the 4th December 2018, sharing Eugen Modau with the proof of payment as copied back to me by my own bank on the same date, and as shared originally with ********** from my bank's online payment portal.

I again contacted the ABSA BA CC Call Center 6th December 2018, speaking with Kgotso Mphela who was helpful, requesting I email her all the communication i have made to her colleague Eugen Modau. at ********** . I did so.

Despite prompting Kgotso again, as of 15h25 Friday 7th December 2018 ABSA BA CC division have not had the courteousness or professionalism to make contact with me, with an explanation of what progress has been with regard to this oversight from ABSA that has prejudiced me, despite me investing in thorough due diligence in order to mitigate against any potential challenges of ABSA not acknowledging my full and final payment experience .

Due to ABSA incompetence, my efforts to date remain unsuccessful but the money has left my own bank account!?