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MLUNGISI M

1 reviews | Active since Mar 2020

19 Mar 2020, 13:08

BE AWARE OF ABSA FREEZING ACCOUNTS FOR OTHER BANKS WITH NO GROUNDS NEEDED.

Be aware of ABSA if you have an account with them, I currently have an account with them for a month and they froze my account with no valid grounds I have gone into the branch and complained regarding this matter , the consultant tried her best to get my account unblock but unfortunately is was of no success, they had requested for relevant documentation pertaining to the reason they blocked the account but unfortunately after even sending them proof of payment that I had from a Merchant who was dealing with FNB , I was merley a consumer and fnb instructed them to block my account being the third party yet I had no dealings with FNB, The desputed amount was under R1000 and this cost my salary not being paid into my account this even effected my overall credit rating and never care a dame . Even the consultant at the branch was shaking her head thinking how could they block my account being a consumer. Be carfule people which retailer you deal with cause if the bank has a problem with the retailer they will not think twice of even blocking your account just because you had done business with that retailer. AND ABSA WILL MAKE ISSUES WORSE BY TREATING YOU LIKE A ******** AND TELL YOU TO WAIT UNTIL INVESTIGATION IS OVER WHICH COULD TAKE YEARS. THEY STILL NEVER GIVE ME VALID GROUNDS AS TO WHY THEY BLOCKED THE ACCOUNT OR EVEN A CASE NUMBER . BE AWARE

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Replies (1)
Absa
Absa's reply19 Mar 2020, 16:06
Official
Dear Mlungisi,
 
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback within the next hour. 
 
Kind regards,
 Basani Hlungwane
 Group Customer Care
 Absa Bank Ltd