Ba/Terrible Service

I have had the Absa Life Limited Policy (Flexi-funeral Zimele Plan) since 01.06.2010 . my Husband banks with Absa we have a this funeral policy . sadly my Father Passed away on the 18/03/2023 and i submitted the required documents to Absa and we were paid out a lousy 6500 which is not the agreed amount or the amount listed on the contract . we only missed 1 payment but since 2010 we had not missed any payment towards the policy . we were never contacted to explain the reason for shortfall payment , this is such terrible and unbelievable service from such a big bank /brand , I thought Absa cared about their customers and wanted the best but clearly they are only after the money . Other insurance policies doubled the payment and we had only joined them 5 years ago , this clearly who has our best interest in times of need. my husband and i are reconsidering our partnership with Absa ,so many years no loyalty ,no care and the worst service .