Basics - they cannot activate my account

<p>Ive been waiting more than a month for virgin money to activate my card and they are unable to do it (isn't that the most basic request. .. do I even have ro ask??? I fear the day when I have to trust them with a real problem)</p> <p> </p> <p>As usual I've tried to email and call and I get no results. On the phone they said my documents have not been approved in their system. I have sent my documents to them on various email addresses, i even gave my original documents to their courier, yet my documents are not yet validated. How on earth is this possible Virgin? </p> <p> </p> <p>I cannot use my account. </p> <p> </p> <p>I am disappointed and frustrated.</p> <p> </p> <p>I will never recommend virgin money to anyone. Never</p>