WN
Wesley N

1 reviews | Active since Sept 2014

15 Apr 2015, 16:30

BARCLAYS ABSA -KEEP AWAY IF YOU HAVE HEART ISSUES

In all my life, I have never felt so hopeless and demoralized. This bank has to be the worst when it comes to client service delivery.After forwarding a complaint through to the [Email Removed] one would have expected a response and a resolution to whole host of queries I put forward. Sadly I have been given the run around and empty promises unsurprisingly. Its now been 04 business working days with no resolution.<br> I've had limited access to my business account since the 01 of March 2015, which to date has still not been resolved. We are currently engaged on a high profile project with Group Five and we've basically have not one cent to manage this project as Absa, 7 weeks later are still loading my facility. <br> I feel like a beggar having to ask every day ,five times a day , to assist me. Surely this cant be the banking industry norm? The relationship banker is of no help as we learned this week, What am I paying banking and account fee's for if this is what I am receiving in return?What irks me is that I have lost all my credibility to both my clients and creditors for this display of total disregard for my business.<br> <br> Disenchanted and disgusted<br> Wesley

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Replies (1)
Absa
Absa's reply16 Apr 2015, 11:42
Official
Hello wes4redbat,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd