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errol M

1 reviews | Active since Mar 2017

14 Mar 2017, 10:49

Barclay Credit Crad

<p>I have had such a bad expreience with apllying for a Barclay card, from approval to following up non stop since the 06/03/2017 when the card was delivered by CCD couriers. The courier took the supporting documents with him, my proof of income, copy of ID and proof of residence. He advised that they will send this to Absa. I have called the call center on ********** 25297 at least 8 times since the 06/03 only to be told that the have sent it off to management to finalize. This has been going on and on, yesterday afteroon I was told that it is now with a team leader, this morning a different story all together, their system has not updated the info. How is it possible for something as simple as checking documents to take this long. Why do I get told the same thing over and over again. Hopefully someone from Barclay reads this now and helps me to get this issue resolved. My ref nr is ********** ********** 5417.</p> <p> </p> <p>Let see if someone will help me now...</p>

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Replies (1)
Absa
Absa's reply14 Mar 2017, 11:58
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd