BANKS NEED TO BE MORE AWARE OF FRONT OF HOUSE HAPPENINGS

i have tried in vain to sort out my credit card statements. I have emailed the purchase card division and they have rep**** a few times with instructions, but the instructions do not work. I have asked them to email me monthly statements, as they postal service is non-existent and they save money by not posting them anymore. They say I must go into internet banking go to profiles, then follow the instructions, but my cards are not linked to my profile, which the bank has to do. I was then told to go into the bank. Spend money on fuel to go to the bank at Delphi Centre branch, only 1 computer for clients working and they were busy with that one. Gent who attended to me , was rather insistent I do it with the banking APP. I kept telling him I do NOT do banking on my cellphone, too open to *****. He just kept trying to push buttons and could see all my private info of balances etc; which i felt was not his to know. Felt it was n invasion of my privacy. Then when PC did not work, he wanted me to join a long queue, so I said NO, when I heard someone say that gent has been waiting over 2 hours and he was at the front and there were about 7 people ahead of me - in a pandemic! Only 2 or 3 "consultants" for this section, which is always busy. Why does the manager not come out from his office to see what is happening in the front of house and keep his bank clients flowing smoothly and quickly. A good manager should move through the whole place often and offer assistance where there are "traffic jams". To stop the possibility of contracting Covid while waiting for hours in queues. Please can you help that I get my whole portfolio linked and my monthly statements e-mailed to me. They have all my details. This is frustrating beyond measure.