Bank's failure to verify details on CSD

We have been trying to get our business bank, ABSA to verify our bank details so that they can be updated on the government Central Database for close to a month. The turn around time is supposed to be 4 days. We have not received clarity from ABSA on where the issue is, but have been told that they don't know where the verification is. The CSD portal reflects that the details have been forwarded to the bank for verification. This has a profound affect on our small business and our ability to pay employees.