Banking/Customer service

I am extremely disappointed with the service O received from ABSA customer support.

I contacted ABSA regarding a mistaken game subscription charge that was showing uncleared on my account. I was trying to stop the transaction before it cleared, which is time-sensitive.

Instead of being assisted properly, the consultants I spoke to were inconsiderate, dismissive and unhelpful. I was repeatedly told that they "cannot reverse uncleared money" without any clear explanation or willingness to assist further, despite the fact that the transaction had not yet cleared.

No empathy was shown, no alternative solutions were clearly explained and I was left feeling ignored and stressed about my money. As a customer, I expected professional support not to be brushed off.

I am requesting that ABSA reviews how their consultants handle sensitive financial disputes, Improves training on customer care and communication and also assist me properly with resolving this disputed transaction.

This experience has seriously affected my trust in ABSA's Customer service