CA
Christopher A
1 reviews | Active since Jul 2013
16 Sept 2020, 15:28
Banking services
Atm issued wrong amount. Waiting more than 15 minutes to report at customer service. Still waiting
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Replies (2)CA
Christopher A's updateReviewer Update
16 Sept 2020, 21:21I did manage to log a complaint after queing for one hour. No need to further investigate. Being treated like that after being a customer for 32 years is not acceptable. I hope that having a customer for more than 32 years is worth more than R180.
CA
Christopher A's update16 Sept 2020, 21:21
Reviewer Update
I did manage to log a complaint after queing for one hour. No need to further investigate. Being treated like that after being a customer for 32 years is not acceptable. I hope that having a customer for more than 32 years is worth more than R180.
Absa's replyOfficial
17 Sept 2020, 07:45Dear Christopher
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. Please feel free to contact me should you not receive feeedback on your logged complaint .
Kind Regard
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. Please feel free to contact me should you not receive feeedback on your logged complaint .
Kind Regard
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Absa's reply17 Sept 2020, 07:45
Official
Dear Christopher
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. Please feel free to contact me should you not receive feeedback on your logged complaint .
Kind Regard
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. Please feel free to contact me should you not receive feeedback on your logged complaint .
Kind Regard
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care