FR
Frans R
1 reviews | Active since Jul 2011
16 May 2021, 08:22
Banking Profile
This morning my wife Mrs ACM Roodt was trying to reset her Absa banking profile because the ABSA Bank website would not take my account number or pin yesterday evening after typing in my account number again and again my profile was blocked. The consultants could not resolve my problem because even the app wasn't working! Please note i am not allowed to answer my phone at work i'm available between 12:00 13:00 each day which is my lunch
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Replies (2)
Absa's replyOfficial
17 May 2021, 11:29Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***7. I will review and provide you with my specific contact details as well as an expected timeframe for further update/ feedback via email or contacting you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply17 May 2021, 11:29
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***7. I will review and provide you with my specific contact details as well as an expected timeframe for further update/ feedback via email or contacting you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
Absa's replyOfficial
18 May 2021, 16:24Dear Anna
I refer to your matter reported on Hellopeter by your husband Frans.
From the posting i understand that you were trying to reset your profile on the banking app but then the system could not take your account or pin number yesterday which subsequently led to the system blocking you.
Kindly advise if you tried again to log into the banking app and if the error still persists, what is the error message.
I will be waiting for your response.
I refer to your matter reported on Hellopeter by your husband Frans.
From the posting i understand that you were trying to reset your profile on the banking app but then the system could not take your account or pin number yesterday which subsequently led to the system blocking you.
Kindly advise if you tried again to log into the banking app and if the error still persists, what is the error message.
I will be waiting for your response.
Best regards,
Absa's reply18 May 2021, 16:24
Official
Dear Anna
I refer to your matter reported on Hellopeter by your husband Frans.
From the posting i understand that you were trying to reset your profile on the banking app but then the system could not take your account or pin number yesterday which subsequently led to the system blocking you.
Kindly advise if you tried again to log into the banking app and if the error still persists, what is the error message.
I will be waiting for your response.
I refer to your matter reported on Hellopeter by your husband Frans.
From the posting i understand that you were trying to reset your profile on the banking app but then the system could not take your account or pin number yesterday which subsequently led to the system blocking you.
Kindly advise if you tried again to log into the banking app and if the error still persists, what is the error message.
I will be waiting for your response.
Best regards,