Banking Ombudsman

and this is supposted to be a anti-***** line?!?!? where is the urgency....

After being unable to get to someone in the ***** department I phoned ********** , but the lady did not want to help at first. I told her my situation and said I need to speak to someone senior there. She then was very helpful and spoke to someone in the ***** department and told me the transaction can be attempted again. I have asked the shop overseas to try again and will wait to see what happens.

This will be their 6th attempt to put though this payment (twice or more times on paypal, twice yesterday and once today... with one more attempt soon)

ISSUES:

- It is embarrising to ask them to try again, and try again, and try again.

- This is tarnishing my record with them.

- I normally do internet purchases, and I normally make payments via Paypal. My limit was not reached. So why is it now an issue?

- Who do I call at ABSA to fix this kind of problem? Platinum line can't help...... ? , 3rd secure line didn't fix the problem after I phoned them 3 times today (have the recording of the call), ***** department did not answer (screenshot of over 20mins at the time). Someone that is not supposed to work on this issue had to step in to help...

Also why can ABSA not follow simple instructions. I have many many times in the past asked why my email address was changed without autherizing it with me? !!CONVIDENTIAL!! Banking emails was going to my boss in the US and was eventually fixed after a long struggle with ABSA eventually preparing to sue for sending convidential banking information to someone else without my authorizartion. Now I have the problem again and the inward fund transfer email went to my work email address (*** or ***) and makes me wonder if this was fixed at all.

ALL ABSA COMUNICATION (inward fund transfer, home loan, transaction, bank statements... everything...) NEED TO GO TO: ***

please consider the issue resolved in regards to the credit card payment thanks to a lady in 3d secure which helped me with the problem even though it was not her job.