Banking issues

Worst decision ever to move my personal banking to absa waiting more than a month for my new bank card for an account I opened online bearing in mind that besides the monthly fee I am having to pay for very cash send due to me now having to get cash from my bank account and now no verification message is being received to process transactions online, how can I transact like this, ABSA you are wasting my time and my money which I work for hard for I’m disgusted. Worst customer service ever at the Wynberg branch and KC I ended up going to the bank and then having to contact customer service anyway, I am so upset