Banking incompetence award goes to:

Over a year ago I discovered that ABSA still has a mark on my name from two decades ago. Here's how my attempts to get my name cleared has gone since November last:

2023/11/29 Ref: C-***3

Emailed contact card as advised by ABSA head office, the auto response stated a representative will contact me in 72hrs. I'm still waiting fo this call.

2023/12/07

ABSA emailed my account to debt review, which I never requested. This was futile as the debt no longer exists.

In the mail I recieved ABSA also stated my email address is not on their records so ai need to go to the nearest branch to update my details. I haven't had an account with ABSA since 2003 so what details!?!

2024/10/11 - started pushing for my clearance letter.

Emailed ***

After calling ABSA head office once again, which they advised me to mail the aforementioned email address. Once again the fool's errand began. I then emailed the ABSA complaints Dept.

2024/10/18

More calls, more fool's errand run around. I was told to contact the ***** Dept. As I then did and they requested a certified ID copy, proof of residence and an affidavit stating why I am disputing the listing. Uh ABSA are you drunk?

Ref: C-***4

2024/11/14

Ref: C-***0

After many calls between myself and legal at ABSA head office and trips between ABSA Shelly Beach, and my residence in Uvongo all at my expense.

The Klerk at customer service called Nimble Collections on my behalf, as head office told the previous Klerk that my account was handed over to them. After many calls I was eventually told that I need to return to ABSA by Nimble Collections because they have no records of my account. She was in fact the third Klerk from Shelly Beach ABSA to try follow up.

All I want is my prescription letter, so I can move on with my life. I feel like I have been incarcerated from financial credit for 18+ years for a debt. That was not entirely mine, the suspected internal ***** was not even investigated by ABSA, was informed that my account is listed as insolvent. Not sure how that a personal account could be insolvent, is that not only a business account. Also, I never declared bankruptcy nor insolvency, ABSA hasn't the authority to choose that without my knowledge.

I am in a fix as until February 2025 I am in my quiet time with contracts, so I really need the credit facilities offered by my current bank. Which is denied by the mark on my name from ABSA, I need to move from my current rental by 1st Dec, I'm not ending up homeless because of ABSA's incompetence, it's not rocket science, and not like I'm asking them to overhaul my car engine, all I want is them to do their actual jobs, and in a speedy fashion.

I will post on here everyday until this matter is resolved.