*********** banking

Im trying to make a purchase using my credit card and getting an error saying its declined. Trying to phone Absa customer services I eventually get through to a person who sounds like he just woke up - only for him to tell me my profile is blocked and I need to go into the bank. There is absolutely no reason for my profile to be blocked and Ive been using my card with no issues on other platforms. The incompetence is just so irritating. Yesterday I went to Absa to get change - only for them to tell me they don't have any... where else must I go!!!???