NZ
Nozipho Z
1 reviews | Active since Jul 2018
26 Feb 2024, 15:31
Banking fees too high
I recently opened a cheque account with ABSA and I arranged with them to collect the account related fees on 25th of each month on my payday. To my surprise ABSA did not collect the fees for January on 25th. To my surprise this month they have gone and deducted R550 from my account including last months fees!! ABSA this is way too much. I am not happy with this it all and I am considering moving back to FNB. Could you not split the charges instead of deducting for 2 months at once? I am short of money to pay for my other expenses because of this. Please return some of that money and deduct it on the next payday. I can't cope at all
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Replies (1)Absa's replyOfficial
26 Feb 2024, 16:04Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology.Your reference number is C-***9. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply26 Feb 2024, 16:04
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology.Your reference number is C-***9. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
