eS
ed S
1 reviews | Active since May 2016
30 Mar 2020, 12:41
Banking during the Pandemic20
In order to adhere to the pandemic countermeasures for septuagenarians
with underlying health conditions viz.pulmonary and diabetic it has become the want to stay indoors,as known.As a pensioner who enjoined the comfort to use online banking,not having any account limits set before,solely for the purpose of monthly inter account transfers I may no longer do so! This all for the sake to have limits set at the bank in order to generate income! I implore the powers to be to reinstate my previous access online so I do not have to breach the status quo by visiting ATM's
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Replies (2)0
Replies (2)
Absa's replyOfficial
30 Mar 2020, 18:19 Dear Ed, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I tried making contact with you to obtain your ID number in order to log, review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution. I will email request to you shortly .
I look forward to being of service to you. Vanessa Crowe
I look forward to being of service to you. Vanessa Crowe
Absa's reply30 Mar 2020, 18:19
Official
Dear Ed, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I tried making contact with you to obtain your ID number in order to log, review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution. I will email request to you shortly .
I look forward to being of service to you. Vanessa Crowe
I look forward to being of service to you. Vanessa Crowe
eS
ed S's updateReviewer Update
31 Mar 2020, 12:22During Lok Down and working from home as proven,what does Company policy dictates regarding settling of queries and setting of online account limits which unfortunately cannot be done in a locked bank environment. What about a house call as a extraordinary show of service delivery or a online transaction between PC's?
Wondering.......RSVP.
Wondering.......RSVP.
eS
ed S's update31 Mar 2020, 12:22
Reviewer Update
During Lok Down and working from home as proven,what does Company policy dictates regarding settling of queries and setting of online account limits which unfortunately cannot be done in a locked bank environment. What about a house call as a extraordinary show of service delivery or a online transaction between PC's?
Wondering.......RSVP.
Wondering.......RSVP.