DE
Dalene E

1 reviews | Active since Jan 2019

15 Jan 2019, 09:33

Banking app verification not working!!!

I have been having trouble with the mobile app for weeks now. On the 2nd step verification it says not to use wifi as it sometimes blocks security to your servers or whatever and to rather use mobile data, yet I am not using wifi and am using mobile data. This is so frustrating, what is the use of the app??? Please help!!!

0
Replies (2)
Absa
Absa's reply15 Jan 2019, 15:47
Official
Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.

Kind regards
 Daphne Le Grange

Group Customer Care
 Absa Bank Ltd

Best regards,

Absa
Absa's reply15 Jan 2019, 15:58
Official
Hi Dalene Engelbrecht
My name is Daphne Le Grange. I will facilitate the resolution process for you. Your complaint reference number is *** Progress will be provided within the next 2 working day. Please feel free to contact me on ***. Alternatively reach me at *** if you are unable to get hold of me on the number provided

Best regards,