Banking app support

My mobile device operating system recently upgraded to Android 8.0.0 and since the upgrade I cannot access the ABSA banking app (whether you use it or not, after starting the app it crashes about 10 seconds after start up). I tried uninstalling and re-installing the app a few times without any luck.

So I emailed the official banking app support email address and got a reply which requested more information about my problem. In reply I got a set of steps to try and rectify the problem (which also includes uninstalling and re-installing the app).

Up to here the service I received was a bit slow but acceptable.

Upon letting the support agent know that these steps did not work... (and here comes the part why I wrote this review) I got a reply telling me I should just retry the steps UNTIL it works since the fault is caused by a faulty installation. How many faulty installations needs to occur before this will be seen as an issue? What happens if there is an update for the app? Will I have this problem again? This is absolutely ridiculous since the app, the mobile device and the software loaded on the device does not change between uninstalling and re-installing the app. Part of these steps includes resetting settings on the device which is a waste of time since those settings needs to be setup again even if the problem was not solved.

This problem is definitely not limited to my device since I saw reviews, on the official app store, from other customers/users with similar problems. Please fix this issue because currently it defeats the whole purpose of doing banking from your mobile phone.