Banking app poor service

For a while now i cannot open my garage card information and statement on the Absa app so i went to the Clearwater branch and got no feedback after logging a query there so i went to the Absa complaints line case no : ********** and a Mabel Vilakazi is apparently busy with the case but its been almost 2 weeks and my query still not resolved, very poor service Absa clearly your staff dont take ownership of queries and to keep clients in the loop please resolve and give feedback