ML
Mosima L
1 reviews | Active since Oct 2020
01 Dec 2021, 08:16
Banking App Nightmare
Good day,
Hope you are well. Could you kindly assist with the following: I entered the correct pin on the app but it locked me out. Now I tried going on the absa online website to retrieve information, it sent message to the app which I accepted but it requested a password which I forgot. I tried "forgot password" but it is telling me to call the customer service. I am really frustrated as I seriously need to use the app and it's been two days since I sent an enauk email reporting the issue.
reference number for this Case is C-***1 reference number for this Case is C-***3.
Your quick assistance will be highly appreciated.
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Absa's replyOfficial
01 Dec 2021, 10:44Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***7. I will review and provide you with my specific contact details as well as an expected timeframe for further update/ feedback via email or contacting you telephonically within four hours. Looking forward to being of service to you. Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Best regards,
Absa's reply01 Dec 2021, 10:44
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***7. I will review and provide you with my specific contact details as well as an expected timeframe for further update/ feedback via email or contacting you telephonically within four hours. Looking forward to being of service to you. Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Best regards,