JR
Juan R
1 reviews | Active since Jan 2020
21 Oct 2025, 10:54
Banking app locked "for security reasons".
Unable to use my banking app as I supposedly have a app that could compromise my banking security. Ironically nothing new had been installed in the last 2 weeks. Called the ***** hotline as per the message on the app. They transfer me through to the banking department who simply don't answer the phone. I'm moving my accounts over to Discovery Bank. This is pathetic. Been with ABSA for 18 years!
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Replies (2)0
Replies (2)JR
Juan R's updateReviewer Update
23 Oct 2025, 08:28After a big struggle, still no solution. Thankfully the it department tried to help for the past 3 days. I have unfortunately had to resort to using the app on my old phone
JR
Juan R's update23 Oct 2025, 08:28
Reviewer Update
After a big struggle, still no solution. Thankfully the it department tried to help for the past 3 days. I have unfortunately had to resort to using the app on my old phone
Absa's replyOfficial
23 Oct 2025, 17:20Dear Juan
Thank you for taking my call.
Thank you for taking my call.
Absa's reply23 Oct 2025, 17:20
Official
Dear Juan
Thank you for taking my call.
Thank you for taking my call.