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Danielle D
1 reviews | Active since Jul 2020
22 Jul 2020, 17:22
Banking app
I have been experiencing problems with my banking app it says my credentials is invalid i called the callcentre for assistance which i waited more than 20 minutes in a queue eventually I spoke to Delmond he failed to assist me he has a bad attitude
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Replies (2)
Absa's replyOfficial
23 Jul 2020, 09:15Dear Danielle, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***9 . I will review the matter, and provide you with an expected timeframe for further feedback within the next two hours. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply23 Jul 2020, 09:15
Official
Dear Danielle, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***9 . I will review the matter, and provide you with an expected timeframe for further feedback within the next two hours. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
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Danielle D's updateReviewer Update
27 Jul 2020, 14:14Its the 27th and i haven't been assisted yet?
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Danielle D's update27 Jul 2020, 14:14
Reviewer Update
Its the 27th and i haven't been assisted yet?