BT
Brunhilda T
1 reviews | Active since Jun 2020
09 Sept 2021, 08:27
Banking App
What a nightmare. I am unable to use the banking app. Ive tried to also reinstall the ABSA banking app and after taking 20 minutes to follow the apps ridiculous face scan camera that doesn't work, I finally got it to scan my face just for the app to tell me that linking my device failed. As a new customer am so disappointed thinking of closing the account already. What a nightmare
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Absa's replyOfficial
09 Sept 2021, 11:49Dear Brunhilda Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***6. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours. Kind regards, Daphne Le Grange Group Customer Care
Absa's reply09 Sept 2021, 11:49
Official
Dear Brunhilda Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***6. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours. Kind regards, Daphne Le Grange Group Customer Care