1 reviews | Active since Nov 2016
BANKING ACTING IRRESPONSIBLY TO CLIENT AND PROTECTING **********
I CALLED TO REPORT A *****ULANT WITHDRAWAL ON MY CREDIT CARD ACCOUNT. AFTER THE RESPECTIVE SELECTION I WAS PUT ON HOLD FOR 42 MINUTES WAITING FOR A CONSULTANT TO ANSWER. I TRIED VARIOUS OPTIONS DURING THAT TIME AND EVENTUALLY GOT THROUGH AN AGENT TO BLOCK MY CARD AND WAS THEN TRANSFERED TO ANOTHER TO REPORT THE *****ULANT WITHDRWAL. I WAS THEN ADVISED THAT THE MATTER WILL BE UNDER INVESTIGATION AND WILL TAKE 3 TO 4 WORKING DAYS. SO IN THE MEANTIME I SIT WITH A DEBIT ON MY ACCOUNT AND THE ********* GOES ON A SPENDING SPREE. DOES ABSA THINK THAT I WOULD REPORT A TRANSACTION AS *****ULANT WHEN IT ISNT. I REQUIRE MY FUNDS BACK INTO MY ACCOUNT IMMEDIATELY AND IF THE BANK WANTS TO INVESTIGATE DO IT AND TAKE AS LONG AND SLOW AS ABSA DOES...IF I SAY THE TRANSACTION IS *****ULANT IT IS.THE BANK SHOULD NOT QUESTION ME AS THE FUNDS ARE MINE AND I AS A CLIENT SHOULD BE PROTECTED NOT THE *********. ..ABSA BE RESPONSIBLE AND TAKE ACCOUNTABILITY ON PROTECTING YOUR CLIENTS REVERSE MY ****** MONEY NOW...
Dear DeshnyDayal
Thank you for bringing this matter to our attention.
We sincerely apologise on any inconvenience caused.
Kindly provide our office with a id number or account number to ensure effective investigation and feedback
Regards
Daphne Le Grange
Dear DeshnyDayal
Thank you for bringing this matter to our attention.
We sincerely apologise on any inconvenience caused.
Kindly provide our office with a id number or account number to ensure effective investigation and feedback
Regards
Daphne Le Grange
