DD
Deshny D

1 reviews | Active since Nov 2016

07 Jun 2018, 19:27

BANKING ACTING IRRESPONSIBLY TO CLIENT AND PROTECTING **********

I CALLED TO REPORT A *****ULANT WITHDRAWAL ON MY CREDIT CARD ACCOUNT. AFTER THE RESPECTIVE SELECTION I WAS PUT ON HOLD FOR 42 MINUTES WAITING FOR A CONSULTANT TO ANSWER. I TRIED VARIOUS OPTIONS DURING THAT TIME AND EVENTUALLY GOT THROUGH AN AGENT TO BLOCK MY CARD AND WAS THEN TRANSFERED TO ANOTHER TO REPORT THE *****ULANT WITHDRWAL. I WAS THEN ADVISED THAT THE MATTER WILL BE UNDER INVESTIGATION AND WILL TAKE 3 TO 4 WORKING DAYS. SO IN THE MEANTIME I SIT WITH A DEBIT ON MY ACCOUNT AND THE ********* GOES ON A SPENDING SPREE. DOES ABSA THINK THAT I WOULD REPORT A TRANSACTION AS *****ULANT WHEN IT ISNT. I REQUIRE MY FUNDS BACK INTO MY ACCOUNT IMMEDIATELY AND IF THE BANK WANTS TO INVESTIGATE DO IT AND TAKE AS LONG AND SLOW AS ABSA DOES...IF I SAY THE TRANSACTION IS *****ULANT IT IS.THE BANK SHOULD NOT QUESTION ME AS THE FUNDS ARE MINE AND I AS A CLIENT SHOULD BE PROTECTED NOT THE *********. ..ABSA BE RESPONSIBLE AND TAKE ACCOUNTABILITY ON PROTECTING YOUR CLIENTS REVERSE MY ****** MONEY NOW...

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Replies (1)
Absa
Absa's reply13 Jun 2018, 14:57
Official

Dear DeshnyDayal

Thank you for bringing this matter to our attention.

We sincerely apologise on any inconvenience caused.

Kindly provide our office with a id number or account number to ensure effective investigation and feedback

Regards

Daphne Le Grange