MB
Mohammed B
1 reviews | Active since Jul 2016
20 Oct 2025, 19:43
*********** banking
ABSa has frozen my flexi Bond facility with all my funds in there, I have not been given any explanation and neither a courtesy of a call. I had to sit on the phone for almost 30 minutes only to be advised that there is no mandate for my account Ont he system and my business account is almost 3 years old.
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Replies (5)0
Replies (5)
Absa's replyOfficial
21 Oct 2025, 11:27 Dear Mohammed Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9 Kind regards, Group Customer Care Vanessa Crowe
Absa's reply21 Oct 2025, 11:27
Official
Dear Mohammed Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9 Kind regards, Group Customer Care Vanessa Crowe
MB
Mohammed B's updateReviewer Update
30 Oct 2025, 10:09 Despite ABSA’s request for additional time to investigate my complaint and the commitment to contact me by close of business on 29 October 2025 (no later than 7:00 PM), I have still not received any feedback or resolution.
This continued silence is unacceptable and reflects a complete disregard for your clients. The ongoing delay has caused significant inconvenience and financial distress to both myself and my staff. It is deeply concerning that a matter of this seriousness can be treated with such indifference. I have already begun the process of closing all our company’s accounts with ABSA and will be escalating this matter to the Banking Ombudsman, as our requests seem to fall on deaf ears and we are being held ransom now by our bank
This continued silence is unacceptable and reflects a complete disregard for your clients. The ongoing delay has caused significant inconvenience and financial distress to both myself and my staff. It is deeply concerning that a matter of this seriousness can be treated with such indifference. I have already begun the process of closing all our company’s accounts with ABSA and will be escalating this matter to the Banking Ombudsman, as our requests seem to fall on deaf ears and we are being held ransom now by our bank
MB
Mohammed B's update30 Oct 2025, 10:09
Reviewer Update
Despite ABSA’s request for additional time to investigate my complaint and the commitment to contact me by close of business on 29 October 2025 (no later than 7:00 PM), I have still not received any feedback or resolution.
This continued silence is unacceptable and reflects a complete disregard for your clients. The ongoing delay has caused significant inconvenience and financial distress to both myself and my staff. It is deeply concerning that a matter of this seriousness can be treated with such indifference. I have already begun the process of closing all our company’s accounts with ABSA and will be escalating this matter to the Banking Ombudsman, as our requests seem to fall on deaf ears and we are being held ransom now by our bank
This continued silence is unacceptable and reflects a complete disregard for your clients. The ongoing delay has caused significant inconvenience and financial distress to both myself and my staff. It is deeply concerning that a matter of this seriousness can be treated with such indifference. I have already begun the process of closing all our company’s accounts with ABSA and will be escalating this matter to the Banking Ombudsman, as our requests seem to fall on deaf ears and we are being held ransom now by our bank
Absa's replyOfficial
30 Oct 2025, 13:33Dear Mohammed Regarding complaint reference C-***9, thank you for taking my call today. An urgent meeting was held with Management, and the issue should be sorted by close of business today. Kind regards, Group Customer Care Vanessa Crowe
Absa's reply30 Oct 2025, 13:33
Official
Dear Mohammed Regarding complaint reference C-***9, thank you for taking my call today. An urgent meeting was held with Management, and the issue should be sorted by close of business today. Kind regards, Group Customer Care Vanessa Crowe
MB
Mohammed B's updateReviewer Update
03 Nov 2025, 18:16Thank you for your assistance Vanessa, i appreciate the time and effort you took to resolve this query and to listen to me.
I am satisfied with the outcome .
I am satisfied with the outcome .
MB
Mohammed B's update03 Nov 2025, 18:16
Reviewer Update
Thank you for your assistance Vanessa, i appreciate the time and effort you took to resolve this query and to listen to me.
I am satisfied with the outcome .
I am satisfied with the outcome .
Absa's replyOfficial
04 Nov 2025, 11:43Dear Mohammed Regarding complaint reference C-***9, thank you for your kind words.
It is with great pleasure to be of assistance.
Kind regards, Group Customer Care Vanessa Crowe
It is with great pleasure to be of assistance.
Kind regards, Group Customer Care Vanessa Crowe
Absa's reply04 Nov 2025, 11:43
Official
Dear Mohammed Regarding complaint reference C-***9, thank you for your kind words.
It is with great pleasure to be of assistance.
Kind regards, Group Customer Care Vanessa Crowe
It is with great pleasure to be of assistance.
Kind regards, Group Customer Care Vanessa Crowe