Bank worker arrogant bad attitude

I went to the Absa branch @ghandi around 9am walked through notice it was empty and a lady working @enquiries talking very on the phone anyway I proceeded to asked the security as to direct me where to go to unblock my visa of which I went to The lady greeted me very friendly but her attitude changed to very bad rolling her eyes asif she's doing me a favour and not there to help customers like for her to get paid when I explained my reason for being there is to unblock my card of which she stared in the distance like I don't exist in front of her even if I explained also that I called customer care who then told me to go To the branch I tried looking for her name tag nothing worn she was sitting on the first cubicle wearing red I assumed a white lady then came to talk and told me where to call again which means they used to her bad attitude she must be brought to order hope to hear from absa their response