BANK WITHOUT PEOPLE AND ZERO CAPABILITIES

I have been trying to call ABSA and have been referred to 13 different people at 13 different numbers none of whom can guide me to the correct person or supply the correct numbers. However ABSA persists with unacceptable client behavior and has no intention to rectify its own mistakes and arrangements or engage the client in getting the matters resolved. ABSA is clearly to big and is not in touch with its own affairs nor has it got any interest in its clients. The executives are hiding somewhere and being protected from direct engagement by inefficient front line staff who are possibly intentionally trained not to know what is going on in the business.