FM
Faith M

1 reviews | Active since Jun 2020

12 Feb 2022, 13:57

Bank with no back up system

I was at Absa Tsakani mall doing a cash deposit on the atm when the electricity went off. Unbelievable that. Huge bank like Absa has no back up system. I didn't get to finish the process. The ladies within the bank told me I can only be assisted in Monday.the money I was depositing was needed urgently and now am sitting with no plan because the process couldn't finish because of loadshedding. My question is how is it that such a huge bank has no back up system that kicks in immediately when electricity goes off in a country that is well known to have constant electricity issues. I am fuming right now that I can only get help on Monday and that's taking away time from me again.

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Replies (1)
Absa
Absa's reply14 Feb 2022, 10:36
Official
Dear Faith, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***3. I will review the matter, and provide you with an expected timeframe for further feedback.  Kind regards,
Basani Hlungwane
Customer Value Management Absa Bank Ltd

Best regards,