FM
Faith M
1 reviews | Active since Jun 2020
12 Feb 2022, 13:57
Bank with no back up system
I was at Absa Tsakani mall doing a cash deposit on the atm when the electricity went off. Unbelievable that. Huge bank like Absa has no back up system. I didn't get to finish the process. The ladies within the bank told me I can only be assisted in Monday.the money I was depositing was needed urgently and now am sitting with no plan because the process couldn't finish because of loadshedding. My question is how is it that such a huge bank has no back up system that kicks in immediately when electricity goes off in a country that is well known to have constant electricity issues. I am fuming right now that I can only get help on Monday and that's taking away time from me again.
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Replies (1)Absa's replyOfficial
14 Feb 2022, 10:36Dear Faith, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***3. I will review the matter, and provide you with an expected timeframe for further feedback. Kind regards,
Basani Hlungwane
Customer Value Management Absa Bank Ltd
Basani Hlungwane
Customer Value Management Absa Bank Ltd
Best regards,
Absa's reply14 Feb 2022, 10:36
Official
Dear Faith, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***3. I will review the matter, and provide you with an expected timeframe for further feedback. Kind regards,
Basani Hlungwane
Customer Value Management Absa Bank Ltd
Basani Hlungwane
Customer Value Management Absa Bank Ltd
Best regards,
