Bank with bad service

I opened a absa bank savings account changed from capitec bank .A couple of days later i changed the savings account to a cheque account because it suited me better. I app**** for the absa rewards on the 31 October it couldnt registerbecause there was a problem on the registration side, i was told the process could take 7 working days to be sorted out. What ****ed me off the most i had to call in everyday for feedback knowone called me once with feedback , whenever i called the same thing was said by all the agents about its a technical problem and that they sorting it out today is the 10 November already again i had to call in for feedback eventually i was put through to a team leader promised that by the end of business i would be sorted out and be given feedback again i had to call in and get feedback , I am extremely dissappointed woth the service i got , what i cant understand how a huge company like absa cant even sort out a small problem like that, just keeping me updated wouldve shown abit of customer service maybe because i dont earn alot money they think my complaint doesnt matter.