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NvdW
Nelia van der Westhuizen

1 reviews | Active since Jan 2012

17 Mar 2023, 18:23

Bank that doesn't care about ombudsman and useless internet banking

This is by far the MOST USELESS bank lately. They don't even care about the OMBUDSMAN of banks because I launched a complaint with them on 28 February 2023, I received an email from the ombudsman that the bank get 15 working days to resolve this with me. Lo and behold, we received an sms from the bank that they are going to deduct the amount which I am having a problem with and since my complaint with the ombudsman NOBODY from the bank has contacted us even until now, 17 march at 18:11. I am also now having problems with no notifications, sms's, sure-checks or ANYTHING comes through on my cell, even from 2 different accounts which are not linked, so I can't do internet banking on either account, don't know what is my available balance or ANYTHING which I should get sms's for, even the email for a major payment (POP) on the other account still didn't come through. Their ***** department contacted me about the changes and transaction and since then all my troubles started, SO I suspect somebody blocked my number somewhere and thus are causing me major problems. I have my mom's funeral tomorrow and can't even pay the companies which i am supposed to pay unless I drive to their offices. WHY ON EARTH do we have this so-called major benefits with a bank and they can't even help us, phone call after phone call after phone call.

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NvdW
Nelia van der Westhuizen's update18 Mar 2023, 02:03
Reviewer Update
It is actually now 01:54 on 18 March 2923 and when phoning ABSA they send me from pillar to post. I've spoken to Collins, Anla and Boni Siwe Ndlovu from their *****s department and Boni said the problem was with the internet services and transferred me to them. I then spoke to Pula who then said to me that the problem is with *****s department. SO who actually ******ed up my online services - ***** department or On-line services because both departments blame the other department and nice - ABSA is actually now off-line for MAINTENANCE??????? AND the best is it was supposed to be my mom's funeral today - you can check with the reverend - whom I can't pay, or AVBOB, whom I can't pay either or the people from the venue - whom I can't pay either.