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DB
Delni B

1 reviews | Active since Jan 2024

24 Sept 2024, 09:00

Bank that doesn't care

Absa just debited my account with 2.5k!! I did not approve a debicheck nor was there an arrangement or communication regard this whatsoever. I want my money back ASAP. This is unacceptable

No one phoned me regarding this. I really don't know how I am going to get through this month. I am so ****** tired of absa

0
Replies (3)
Absa
Absa's reply25 Sept 2024, 10:01
Official
Dear Delni Beets Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number to your complaint is C-***7. Kind regards,Group Customer CareRezona Louw

Best regards,

DB
Delni B's update27 Sept 2024, 08:28
Reviewer Update
Seven days later and still no reversal of the money! I had a ****** payment arrangement in place. This is really unacceptable
Absa
Absa's reply27 Sept 2024, 14:49
Official
Dear Delni Beets Thank you for your posting.

Please refer to our email sent to your email address. Kind regards,Group Customer CareRezona Louw

Best regards,