JF
Johan F

1 reviews | Active since Mar 2009

04 May 2017, 11:56

Bank that does not know what they do

<p>I had a personal loan with Absa. This account was closed in January. Recently I got SMS' and I asked them to remove my details as I no longer want to receive correspondence from the worst bank in SA. They said they will investigate and get back to me. To date nothing. Then I got a test email about statements and another clients statements. Do they have any idea what they do? Do they just send your statements to random people cause you have the same surname? Clearly they have no idea what they are doing. They must just remove all my contact details so that I do not hear anything from them. The onlly way I will open an Absa account again is if they give me an account with a balance of a million rand and we all know that will never happen just like I will never open an account with them again. If they do that then they can bug me all they want.</p>

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Replies (1)
Absa
Absa's reply04 May 2017, 16:56
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd