Bank statements

I used to get my bank statements every month by email and a few months ago, that just stopped. I, however, now get charged with a COST STATEMENT with a summary of costs. It is round about the same time that this new money making racket was introduced that I stopped to receive my statements as per email. I have made calls to the call centre and since then I have to request my statements per email, but they cannot seem to fix the glitch. I've been banking with Absa since 1988, but I think it is time to move accounts to some other bank.