Bank opened over 30 minutes late

reI live in Orange Grove, and work in Kempton Park. I needed to pick up a new credit card at ABSA, Norwood Mall. I arrived at 08h25, to be first in the queue, when the bank opened at 08h30, so I could get to an appointment, in Kempton Park, by 09h15. No-one was in the bank at 08h30. Gradually, people arrived: one woman, 10 minutes later, arrived, apologized, saying she was 'stuck in traffic'. Someone else arrived, ten minutes later - also 'stuck in traffic', I think. Eventually, there were a few people inside the bank: milling around, opening doors, speaking on cell-phones, putting handbags away. I banged on the glass a couple of times - but they were not opening because, I guess, some other crucial person had not arrived. It was after 09h00 when someone else banged on the glass, and they finally, reluctantly, opened. Over half an hour late! It's very unprofessional, and unacceptable. I hate keeping people waiting. If there's rain around, I leave 15 minutes earlier, to make sure I am in time. ABSA staff: your laziness and unreliability inconveniences others! Let this happen again, and it will be: 'Today. Tomorrow. Together WITHOUT ME.'