Bank on me Fees- Lack of Knowledge, Lack of Assistance & pillar to post

I phone general enquiries (Tasmine) to explain to her that there is funds in my Son’s acc that I would like to be made available as this acc don’t have bank charge or fees that is going off because it’s a Mega U acc…so I have wrongfully transact or let me say there was a lack of knowledge on my side which I totally agree but when I ask her to assist me she said that she is unable to but the Mega U department (Sboneno) would be able to. Spoke to (Sboneno) explaining everything just to find out that he also is unable to assist and would put me true to someone in the internet department (Soniace) which also could not assist and don’t have phone etiquette, don’t even have the decency to say that she is going on silent while busy with the enquiry just to come back and say that I need to speak to general enquiries again. There is a lack of product knowledge &training. Very poor all 3 of them sending me from pillar to post and still my simple enquiry or request to make the funds available on his acc is not adhered to.