Bank of no help to the elderly

This is a request to you to re-investigate the matter why a transaction on the above credit card went through even after the card was stopped and cancelled within half an hour after it was discovered that ***** was committed. We actually phoned immediately but the line was engaged and we had to hold for a long time for the next available consultant. Even when I went to the bank early the next morning the computer showed that the transaction was still waiting for authorization. Why did it go still go through as all this took place in less than 24 hours after the initial incident.

I am a pensioner and do not have the money to pay to the bank because I feel that I acted promptly to cancel and prevent the transaction.

Waiting to hear from you soon.

Regards Ms YC van Zyl ( ********** 247)

The above is a copy of the letter we sent to Absa on (30/09). Before it we filed a ***** complaint and all they said was that she should arrange that the money be paid back. So we sent this letter. Nothing has been heard back from them since. How could this have been allowed to have even happened?