Bank not made simple

I changed numbers, I asked absa to update my NotifyMe number to the new one, they tell me I need to go to a nearest branch. Okay, I then ask that can they at least help me with my app as I need to make transactions, they tell me my pin was supposedly blocked, meanwhile, I have never used the app before, they tell me I need to go to a nearest branch for this as well. During this time, I would have thought Absa would make banking simpler and easier seeing that a lot of movement is risky to one's life. I am unimpressed that I could not be assisted and now I am stuck at home, cannot make transactions, not even a single one.