Bank Negligence & Delayed Insurance Claim

<p>I am so in distress and disappointed regarding how the funeral insurance claim was handle. My uncle passed on the 10th of June 2016, during last week I submitted all the required document in Absa Lydenburg to the lady by the name of Anni Nell. Up until today I haven’t received the pay-out. I borrowed money to cover the cost and I have been making follow up ever since.</p> <p>Today I went to Absa to enquire about the claim, when I get there I was told shocking news. Anni Nel tell me that the money was paid on to the deceased account. I was baffled because the premiums were paid from my account and plan is in my name. Firstly how the bank decide on its to pay money in unauthorised account? 2nd who gave them the permission to do so because on the claims forms I had included my bank account number?</p> <p>This is total negligence on the bank side and I request this matter to be resolved asap. Now they cant even explain. I request the money to be reversed asap and be transferred to my account.</p>