1 reviews | Active since Mar 2017
Bank keeps sending my statements and communications to the wrong person + refusing to provide my requested statement
I am extremely frustrated with the poor service and serious errors on my account with ABSA Home Loans. For some time now, the bank has been repeatedly sending my personal communications and account statements to the wrong person/address. This is not a once-off mistake — it keeps happening despite me bringing it to their attention. This repeated sending of my statements and personal information to someone else appears to be a breach of my privacy rights under POPIA, and their failure to provide statements may also contravene the National Credit Act. In addition, I have formally requested my latest statement multiple times so I can see exactly what amount is due and make the required payment. To date, they have still not provided it. Because of this, I am unable to verify the correct balance and fulfil my obligations on time. These issues raise serious concerns: - My personal and financial information is being sent to unauthorised third parties. - The bank is failing to provide me with basic account information that I am entitled to receive. I have tried resolving this directly with the bank via phone and email, but the problems persist. I am now left unable to properly manage my account due to their administrative failures. I request that ABSA immediately: 1. Correct my contact details (address/email/phone). 2. Send me all outstanding statements without further delay. I WONT MAKE ANY PAYMENTS WITHOUT THIS!!!!! 3. Confirm in writing that my personal information is no longer being sent to the wrong party.
This level of service is unacceptable for a banking institution that handles sensitive personal and financial data. I hope they resolve this urgently before it escalates further.
Absa South Africa
@AbsaSouthAfrica
Joined March 2012
View Profile
Jun 30, 2025
Hi.
Haven't received a statement in years.
I have tried unsuccessfully to contact via call centres, online and email.
I will now not be making any further payments until I am furnished with a statement.
12:00 AM
12:00 AM
Hi there, which statements are you referring to?
7:50 AM
7:50 AM
Bond statement
12:18 PM
12:18 PM
Thank you.
8:06 AM
8:06 AM
Dear Alroy, Thank you for bringing this matter to the attention of Absa Bank. Please accept my sincere apology for the level of service you have experienced with regard to the Bond statements. My name is Marvellus Chauke and I will be your dedicated contact person and will immediately investigate your complaint raised with us, I will send you an email/making contact with you telephonically to provide you with my specific contact details as well as the expected timeframe. The reference number for your complaint is C-***0.
9:04 AM
9:04 AM
Still havent received my monthly statement
5:36 PM
5:36 PM
Jul 2, 2025
And still no statements. Guess you guys don't want to be paid.
4:04 PM
4:04 PM
Jul 3, 2025
Hi Alroy, please confirm your convenient time to be contacted. I await your reply, from Marvellus Chauke.
11:31 AM
Fine. I've tried to get the statements. I see that it's not forth coming.
So we'll do this the painful way.
9:45 AM
9:45 AM
Jul 8, 2025
Hi, please note that I tried to establish telephone contact with you; however, attempts were unsuccessful. I sent you an email, and I await your reply, from Marvellus Chauke.
8:45 AM
8:45 AM
Jul 14, 2025
I responded to that email the same day
8:23 AM
8:23 AM
Aug 15, 2025
Nice. ZERO FEEDBACK
11:55 AM
11:55 AM
Hi there, we are sorry for the delay and any inconvenience this may have caused. We will follow up with Marvellus and get back to you.
11:57 AM
11:57 AM
Hi Alroy, please provide us with your cell phone number. I await your reply, from Marvellus Chauke.
12:54 PM
12:54 PM
Sep 15, 2025
And still no feedback.
6:38 AM
6:38 AM
Hi there, we will ask Marvellus to get in touch.
9:07 AM
9:07 AM
Sep 30, 2025
Absa South Africa
@AbsaSouthAfrica
Joined March 2012
View Profile
Jun 30, 2025
Hi.
Haven't received a statement in years.
I have tried unsuccessfully to contact via call centres, online and email.
I will now not be making any further payments until I am furnished with a statement.
12:00 AM
12:00 AM
Hi there, which statements are you referring to?
7:50 AM
7:50 AM
Bond statement
12:18 PM
12:18 PM
Thank you.
8:06 AM
8:06 AM
Dear Alroy, Thank you for bringing this matter to the attention of Absa Bank. Please accept my sincere apology for the level of service you have experienced with regard to the Bond statements. My name is Marvellus Chauke and I will be your dedicated contact person and will immediately investigate your complaint raised with us, I will send you an email/making contact with you telephonically to provide you with my specific contact details as well as the expected timeframe. The reference number for your complaint is C-***0.
9:04 AM
9:04 AM
Still havent received my monthly statement
5:36 PM
5:36 PM
Jul 2, 2025
And still no statements. Guess you guys don't want to be paid.
4:04 PM
4:04 PM
Jul 3, 2025
Hi Alroy, please confirm your convenient time to be contacted. I await your reply, from Marvellus Chauke.
11:31 AM
Fine. I've tried to get the statements. I see that it's not forth coming.
So we'll do this the painful way.
9:45 AM
9:45 AM
Jul 8, 2025
Hi, please note that I tried to establish telephone contact with you; however, attempts were unsuccessful. I sent you an email, and I await your reply, from Marvellus Chauke.
8:45 AM
8:45 AM
Jul 14, 2025
I responded to that email the same day
8:23 AM
8:23 AM
Aug 15, 2025
Nice. ZERO FEEDBACK
11:55 AM
11:55 AM
Hi there, we are sorry for the delay and any inconvenience this may have caused. We will follow up with Marvellus and get back to you.
11:57 AM
11:57 AM
Hi Alroy, please provide us with your cell phone number. I await your reply, from Marvellus Chauke.
12:54 PM
12:54 PM
Sep 15, 2025
And still no feedback.
6:38 AM
6:38 AM
Hi there, we will ask Marvellus to get in touch.
9:07 AM
9:07 AM
Sep 30, 2025