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eugene S

1 reviews | Active since Mar 2009

29 Jan 2023, 21:39

Bank from hell

On 27 January 2023 I went with my son to ABSA Bank at Mall@Reds which is by the way rated a pathetic 1.3 out of 5 on Google, laughable actually. My son had to get a new bank card and fix his mobile app. The lady that assisted my son treated him very badly and actually blamed him that he had ***** on his account. Really, it was ***** from overseas. She has a very bad attitude this woman and should not interact with clients at all. There was another client that also left this branch unhappy after not being properly assisted by another staff member. So who does this clown think she is treating my son in such an accusatory manner. I remember in the past that I had to obtain stamps from banks for my sons school fees application, this branch I visited and was treated badly by the staff. Anyway my son is a student now and will after his studies earn good money, but will definitely not bank with ABSA. I will take my son to my bank soon and he will open a student account with them. I am of the opinion that you can take your account and shove it up yours.

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Replies (1)
Absa
Absa's reply30 Jan 2023, 11:46
Official
 Dear Eugene Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***6. Kind regards, Vanessa Crowe Group Customer Care