SN
SIPHO N

1 reviews | Active since Apr 2018

24 Apr 2018, 16:03

BANK **********

ON THE 9TH OF APRIL R12.47 WAS DEDUCTED FROM MY BANK ACCOUNT *******LY BY A TRANSSACTION I DID NOT KNOW. THIS HAPPENED AGAIN ON THE 12TH OF APRIL WHERE ANOTHER R12.47 WAS DEDUCTED AND A FURTHER R993.18 WHICH I DID NOT AUTHORISE. I THEN WENT TO LODGE A COMPLAINT WITH ABSA BANK GA-RANKUWA BRANCH AND THEY SAID THEY WERE GOING TO INVESTIGATE AND GET BACK TO ME. THEY NEVER PHONED ME BACK BUT I TRIED TO CONTACT THEIR CURRUPTION LINE BUT TO NO AVAIL. TODAY THE 24TH OF APRIL I WENT TO ENQUIRE AT ABSA WONDERPARK ONLY TO BE TOLD THEY WILL NOT BE ABLE TO REVERSE THIS UNAUTHORISED TRANSACTION BECAUSE I SIGNED UP FOR A NONE STOP TRACKS .COM INETRNATIONAL MUSIC SUBSRIPTION. HOWEVER I DID NOT SIGN UP FOR THIS AND THEY REFUSE TO REVERSE MONEY THAT WAS ****** FROM MY ACCOUNT BY THIS INTERNATIONAL COMPANY. THE LADY WHO HELPED ME SAID ITS NOT THE FIRST TIME THEY HEAR THIS STORY AND THAT US YOUNG PEOPLE GIVE THESE INTERNATIONAL ********** OUR ACCOUNT DETAILS. I HAVE NEVER AGREED TO ANY Ts AND Cs OF ANY SUCH ******* COMPANY THAT IS SELLING MUSIC FOR R993.18 A MONTH. ABSA BANK HAS FAILED TO REVERSE MY MONEY AND INSTEAD THEY ARE BLAMING ME. I HAVE EVEN HAD TO CLOSE THE ACCOUNT BUT I STILL WANT MY MONEY BACK!

0
Replies (2)
Absa
Absa's reply25 Apr 2018, 15:48
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Absa
Absa's reply25 Apr 2018, 15:48
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd