MW
Mark W

1 reviews | Active since May 2017

16 May 2017, 13:59

Bank *****

<p>Did a recent online payment, and ABSA sent it twice. After 6 weeks of waiting for reversal of one of them I'm told that it isn't possible and I have to contact the third party. I will be consulting an attorney and possibly laying theft charges against ABSA as the second payment was unauthorized by me. Furthermore it was sent at the exact same time so impossible for me to have filled in the form twice. Anyone else have had this issue and if it was resolved before I proceed legally? I find it bizzare that ABSA can just send duplicate payments out and shed all responsibility..</p>

0
Replies (3)
Absa
Absa's reply16 May 2017, 15:08
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,

Absa
Absa's reply16 May 2017, 15:21
Official

Dear Customer

Kindly provide us with the details of the transfer date, amount and account number.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,

MW
Mark W's update16 May 2017, 21:13
Reviewer Update

These I have already supp**** along with images and statements in way of proof. You can contact me on *** for further private details which I don't want to post publically

Mr Wilson