*********** bank

I am writing to formally lodge a complaint regarding the lack of support and assistance I have received from your ***** Department at Absa bank in attempting to report *****ulent transactions on behalf of my father, who is currently hospitalized and unable to act on his own behalf.

Over the past 2 days, I have made several attempts to notify your team of suspicious activity on my father’s account. Due to his medical condition, he is incapacitated and unable to contact the bank himself. I have provided medical letters,yet I have been repeatedly denied assistance or redirected without resolution.

This delay and lack of support not only places my father’s finances at further risk but also reflects a serious gap in your customer care, particularly when it involves vulnerable individuals.