KH
Kobus H

1 reviews | Active since Jun 2023

23 Jun 2023, 11:47

Bank *****

UNACCEPTABLE SERVICE FROM ABSA BANK AFTER 45 YEARS LOYAL CLIENT. My bank cards were cloned on 01/06/2023 and *****ulent online transactions to the amount of R56 000 was done on my credit card with Gibbs Motorsport Pty Ltd. Sworn affidavit's and bank statements was emailed to Absa ***** department on 04/06/2023 and a reference number for this case ASZA-2***7 was provided. Since then I have emailed several other pieces of information that might have been useful to resolve the case. I have only received on telephone call from the ***** department, asking a lot of questions. Its been three weeks and I'm still with out money to buy food and pay my bills.

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Replies (1)
Absa
Absa's reply23 Jun 2023, 12:06
Official
Dear Kobus Hyman

Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint isC-***0 Kind regards,Group Customer CareVanessa Crowe