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JK
Jacobus K

1 reviews | Active since Jun 2019

15 Nov 2019, 13:53

Bank costs

Went to Langeberg Mall in Mossel Bay to get statements and was told it will cost R65 per statement and I needed a years worth so R780! But when I finished the consultant next to mine told a lady she can get a years worth for R7.50 by using their computer in the bank. Someone's incompetency or lack of training cost me R772.50.

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Replies (3)
Absa
Absa's reply15 Nov 2019, 17:05
Official
Dear Jacobus

Thank you for bringing this unfortunate matter  to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically 

Regards
 Lebogang Mashiane 
 Specialist Case Manager
 Customer Value Management
JK
Jacobus K's update19 Nov 2019, 11:24
Reviewer Update
I would like to thank ABSA for their swift reply in resolving the matter
Absa
Absa's reply19 Nov 2019, 17:37
Official
Dear Jacobus
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards
 Lebogang Mashiane 
 Specialist Case Manager
 Customer Value Management